Job Related Social Skills
Second Addition
Authors: Marjorie Montague & Kathryn Lund
ISBN: 1-931311-05-6
This comprehensive curriculum manual provides you with step-by-step instructional procedures and activities for training social skills needed for all jobs. Each of the 20 units contains a sample instructional script, classroom activities, role play scenarios, overheads, student assessments, and student handouts. Monitoring forms and master class charts are also included in the 350-page manual. The curriculum was successfully field tested with students in general career education and vocational programs, as well as with students with disabilities.
Table of Contents SECTION ONE: INSTRUCTIONAL GUIDE
- Chapter 1: Overview, 1
- Socialization Training for Employment Preparation, 1
- Why teach job-related social skills, 1
- Program purpose and components, 1
- How to Teach Job-Related Social Skills, 3
- Instructional procedures, 4
- Direct instruction, 4
- Active participation, 5
- Verbal rehearsal, 5
- Visualization, 6
- Modeling, 6
- Role playing, 6
- Simulation activities, 7
- Performance feedback, 7
- Reinforcement, 8
- Mastery learning, 8
- Self-management, 9
- Monitoring the workplace, 9
- Materials for instruction, 9
- Scripted lessons, 9
- Master class charts, 10
- Student cue cards, 10
- Simulation activities, 11
- Videotape activities, 11
- Group facilitation, 12
- Selecting the group leader, 12
- Selecting the students, 13
- Setting up the group, 14
- Preparing the group meetings, 15
- Leading the group, 15
- Putting it all together, 16
- Chapter 2: Self-Management Strategies, 18
- Self-Instruction, 18
- Self-Questioning, 19
- Self-Monitoring, 20
- Self-Reinforcement, 21
- Conclusion, 21
- Chapter 3: Job-Related Social Skills Evaluation, 22
- Job-Related Social Skills Assessment, 23
- Job-Related Social Skills Surveys, 24
- Videotape Evaluations, 26
- Chapter 4: Monitoring Students on the Job, 42
- Monitoring in the Workplace, 42
- References, 49
SECTION TWO: JOB-RELATED SOCIAL SKILLS
- Skill 1 Ordering job responsibilities, 50
- Skill 2 Understanding directions, 70
- Skill 3 Making introductions, 88
- Skill 4 Asking questions, 103
- Skill 5 Asking permission, 118
- Skill 6 Asking for help, 134
- Skill 7 Accepting help, 149
- Skill 8 Offering help, 165
- Skill 9 Requesting information, 181
- Skill 10 Taking messages, 196
- Skill 11 Engaging in a conversation, 212
- Skill 12 Giving directions, 227
- Skill 13 Responding to compliments, 243
- Skill 14 Giving compliments, 259
- Skill 15 Convincing others, 275
- Skill 16 Apologizing, 291
- Skill 17 Accepting criticism, 307
- Skill 18 Responding to a complaint, 323
- Lesson 19 Student Job Reports and Job Support Groups, 340
- Lesson 20 Networking and Problem Solving, 345
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